Shipping & Returns
Privacy Policy
Shipping Rates
We offer Free Standard Shipping Australiawide.
Allow 2 to 7 business days of Delivery from dispatch.
We offer Express Delivery to most Australian locations with tracking available.
Express shipping is generally 1–5 working days Australiawide.
Express shipping: Flat rate of $15
International Shipping:
We offer international shipping to various destinations.See standard shipping rates are as follows:
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New Zealand: Flat rate of $9.99
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All other international destinations: Flat rate of $25
Shipping times may vary depending on the destination and local customs processing.
Please note that all shipments outside of Australia may be subject to duties and taxes which are the responsibility of the purchaser.
Return Policy
To be eligible for a return, the item must be unused and in the same condition as received.
Returns must be initiated within 30 days of the delivery date.
Customers must contact our customer service team at info@noordbags.com.au to initiate the return process.
Once the return request is approved, customers will receive instructions on how to return the item.
Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or shipping error.
Refunds Policy
Refunds will be issued to the original form of payment used during checkout.
Shipping costs are non-refundable unless the return is due to a manufacturing defect or shipping error.
Exchanges
Customers can initiate a return for a refund and place a new order for the desired item. The customer is responsible for the new shipping cost and must return the item in its original condition.
Damaged or Defective Items:
In the rare event that an item arrives damaged or defective, customers must contact us immediately at info@noordbags.com.au to arrange for a replacement or refund.